Refund policy
Returns And Refund Policy
At Triibe, every item is made and handled with care. As part of our commitment to transparency and hygiene standards, we maintain a strict no returns or exchanges policy for all purchases made through our website.
By placing an order with us, you acknowledge and accept the terms of this policy.
All Sales Are Final
This policy applies to all merchandise including apparel, accessories, and any limited edition or curated items. Please ensure all product details, sizing, and descriptions are reviewed carefully before placing your order.
Why We Do Not Accept Returns or Exchanges
- To protect the health and safety of our customers, we are unable to restock or resell returned items, especially those intended for personal wear.
- Many of our products are offered as limited edition, final sale or promotional items. These are final and not eligible for returns or exchange.
- Certain items may be custom-made or personalised to your specifications. These products are created uniquely for you and cannot be returned or exchanged.
- We are committed to the highest standards of quality. Every item is thoroughly inspected before shipment. If your item arrives damaged, or defective, please contact us and we will work with you to make it right.
Damaged or Defective Items
If your order arrives damaged or faulty, please notify our support team within 3 days of delivery at care@triibe.com.
Include;
- Your full name and order number
- A description of the issue
- Clear, unfiltered photos showing the damage or defect
Need Help?
For any questions or concerns regarding your order, feel free to reach out to our team at info@bytriibe.com. We are here to support you.